Crosswise Consulting offers content strategy and technical information consulting. Here’s how Crosswise Consulting can help you with your information challenges:
Whether that takes the form of implementing a wiki for community creation of content or just soliciting feedback from your readers, you need tools and processes so that you can manage the information. Crosswise Consulting has the experience to help you design and implement these tools and processes so they will stick.
See how Crosswise Consulting helped one company implement structured authoring.
You want your product to be genuinely useful, but your users can’t make the most of its capabilities unless they know what to do. Excellent usability is a prerequisite for software these days, and excellent user assistance reinforces the design decisions. Unfortunately, this kind of user assistance can’t be bought on the shelf; you need the kind of thoughtful selection and implementation of user assistance methodologies that Crosswise Consulting can provide.
Here’s an example of how Crosswise Consulting helped a company streamline product processes.
A thriving community is a huge benefit to your customers, but you don’t want your customers to have to go through different experiences to get to the community, the training, and the documentation. Crosswise Consulting can help you integrate all your self-help resources so that users can access the information however they prefer and still be able to access everything that’s relevant to them, all in one place.
Read one example of how Crosswise Consulting created value with customer feedback.
Have an information project that you could use advice on? Click the Contact tab to start the conversation. There’s no obligation.